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ProFile Help
Intuit

Live Chat support option for ProFile

ProFile users have the option of using the Live Chat option to chat live with a support agent.

Review the options below and identify your issue. In some cases, your issue may be too complicated to address by Live Chat. In these cases, we will ask that you call our support centre directly.

Monday to Friday, 9:00 a.m. – 8:00 p.m. EST

Saturday 12:00 p.m. – 5:00 p.m. EST

What is your issue today?

Database and reporting issues are often complicated and require more attention than possible by Live Chat. Please contact our support centre by phone at 1-800-452-9970 from Monday to Friday 9:00 a.m. – 6:00 p.m. EST.

If you are encountering errors related to EOLE, please review this EOLE article.

If you are encountering errors related to ECML, please review this ECML article.

If you are encountering errors related to MSVCR, please review this MSVCR article.

Terminal server issues are often complicated and require more attention than possible by Live Chat. Please contact our support centre by phone at 1-800-452-9970 from Monday to Friday 9:00 a.m. – 6:00 p.m. EST.
Please review this support article for a list of EFILE errors. If a solution cannot be found using this article, please contact the CRA EFILE help desk.

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