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ProFile messaging feature is not working correctly for some customers

Issue

The ProFile support messaging feature is not working correctly for some customers.

Resolution

It is necessary to open the default web browser and clear the cache. This will erase browsing data and allow the messaging feature to work properly.

Clearing the Browser Cache

The following steps will clear the web browser cache and allow the messaging feature to function correctly:
 
  1. Close ProFile. 
  2. Open the web browser. 
  3. Clear the browser cache as instructed. 
  4. Start ProFile again and launch the messaging feature.
 
 
If Using Internet Explorer
 
  1. Open the "Control Panel" from the Windows "Start" menu. 
 
  2. Enter the phrase "internet options" in the top-right search bar.
 
  3. The "Internet Options" menu displays.
 
  4. Click "Internet Options?"
 
  5. Select the "General" tab.
 
  6. Click the "Delete" button under the "Browsing history" section; the "Delete Browsing History" window opens.
 
Note: to save user data not related to the browser data, ensure that the "Preserve Favourites website data" and "Cookies and website data" options are selected
.
  7. Click the "Delete" button; the browsing data is erased.
 

If Using Chrome

  1. Open a Chrome browser window. 
 
  2. Select the "More Tools" -> "Clear browsing data?" option from the "Customize and control Google Chrome" menu. 
 
The "Clear browsing data" window displays.
 
  3. Select the checkboxes for "Cookies and other site data" and "Cached images and files".
 
  4. Select the option "the beginning of time' from the drop-down menu at the top of the window.
 
  5. Click the "CLEAR BROWSING DATA" button; the browsing data is erased.
 

If Using Firefox 
 

 
 1. Select "Options" from the Firefox menu button. 
 
 2. Select the "Advanced" panel. 
 
 3. Select the "Network" tab.
 
 4. Click the "Clear Now" button in the "Cached Web Content" section; the browsing data is erased.
 
 
 

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