Before you call
Many support issues can be addressed by updating to the latest version of ProFile. Review our What's new in ProFile support article to ensure you are on the latest version.
Contact us by phone
Our in-season phone support hours run from February 20 to April 30, 2023:
Monday to Friday from 9:00 AM to 8:00 PM EST
Saturday from 12:00 PM to 5:00 PM EST
Our May 1st phone support hours are:
9:00 AM to 12:00 AM (midnight) EST
Contact us by Live Chat
Our in-season Live Chat support hours run from February 20 to April 30, 2023:
Monday to Friday from 9:00 AM to 8:00 PM EST
Saturday from 12:00 PM to 5:00 PM EST
Our May 1st Live Chat support hours are:
9:00 AM to 8:00 PM EST
Click here to start a Live Chat session with a ProFile support agent.
Contact us after May 1st
Starting on May 2nd, regular support hours for both phone and Live Chat resume:
Monday to Friday from 9:00 AM to 6:00 PM EST
Post a question in the ProFile Community
Post your question to the Community and get answers from other professional preparers.
Community questions can be posted 24 hours a day.