The live messaging feature allows customers to speak via chat with a live ProFile support representative; it is available on our Community support page and within ProFile under the Help menu.
Click here for ProFile support hours and upcoming closures.
1. Open ProFile.
2. Select the "Start Messaging" option from the "Help" drop-down menu in the top toolbar.
The chat request page displays.
3. Compete the fields as required.
Note: some issues may be too complicated to effectively address via live messaging. In such instances you will be prompted to contact our support centre by phone.