Hi dalemitchell1230,
Of course you can! I'll be happy to help with this. QuickBooks Online offers a flexible platform that lets you manage your financial operations quickly and efficiently. To undo a payment received entry, follow these steps:
- Select Sales from the left menu
- Select the All Sales tab
- Select the Payment you wish to undo
- Select More from the bottom menu
- Select Void or Delete depending on your needs. Keep in mind that:
- When you void, you only zero out a transaction. You can still open a voided transaction and see important details like customer or supplier name, transaction date, and transaction number.
- When you delete, you permanently erase a transaction and its trace from your books. The only place you can check some details of a deleted transaction is on Audit Log.
- Select Yes
- Select Save and close
Here's a community article that covers in detail how to void or delete an invoice, bill, or other transactions in QuickBooks Online.
Let me know if you have any other questions.
