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Hi, can you tell us why our Shopify inventory which is the correct one doesn't match our Quickbooks inventory?

 
6 Comments
QuickBooks Team

Re: Hi, can you tell us why our Shopify inventory which is the correct one doesn't match our Quic...

Hi there,

 

Thanks for posting in the Community. I'll be glad to share more info about Shopify transactions. 

 

I'd like to know more about what's going on. How are you syncing your Shopify transactions with QBO. Are you using a 3rd party app? If so, which one are you using? I recommend clearing cache and cookies first to determine if this may be a browser issue. Give this a try and let me know if you're still missing transactions. I'll be on standby. 

 

Not applicable

Re: Hi, can you tell us why our Shopify inventory which is the correct one doesn't match our Quic...

I have cleared my cookies and the Shopify operates through Bold is this what you mean by 3rd party.

QuickBooks Team

Re: Hi, can you tell us why our Shopify inventory which is the correct one doesn't match our Quic...

Good to hear back from you. There may be some issues with the app syncing with QBO. I suggest reaching out to the 3rd party app's support team. You can also call our Support Team at 855-253-1536 so an agent can share your screen and see what you're seeing on your end. Feel free to ask questions. 

Not applicable

Re: Hi, can you tell us why our Shopify inventory which is the correct one doesn't match our Quic...

Shopify inventory is the correct amount of items I really think it the quickbook side of the inventory.

Not applicable

Re: Hi, can you tell us why our Shopify inventory which is the correct one doesn't match our Quic...

I will call tks

QuickBooks Team

Re: Hi, can you tell us why our Shopify inventory which is the correct one doesn't match our Quic...

I see what you're saying. Please reach out to our support team for further assistance. Otherwise, let me know if you have questions.