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Inventory Question

Our QB is changing our inventory item names on its own with no human input and we would like to know why. It started in February but wasn't noticed until May, and has happened 3 times so far.

71104 became 91104 between last night and this morning, giving us two 91104 entries; we found it due to ListID references in a spreadsheet.

Solved
Best answer 07-16-2019

Accepted Solutions
QuickBooks Team

Re: Inventory Question

Hi SGold,

 

I'll see what I can do to help with this issue. Having your inventory item names change without your knowledge can create confusion in your books. Because of how you describe it, I recommend checking for data damage to your company file. It can result in these kinds of odd behaviours in the program. The article Resolve data damage on your company file walks you through the steps of checking for data damage and then how to take care of it.

 

For further troubleshooting and help with the steps outlined in the resolve data damage article, call phone support at 1-877-772-9158. If you're using Pro or Premier, you can call at any time as the lines are open 24/7. For Enterprise support, call Monday to Friday between 9 a.m. and 8 p.m. ET. Learn about support policies here: Intuit QuickBooks Desktop software support policies

 

Enjoy the rest of your day!

1 Comment
QuickBooks Team

Re: Inventory Question

Hi SGold,

 

I'll see what I can do to help with this issue. Having your inventory item names change without your knowledge can create confusion in your books. Because of how you describe it, I recommend checking for data damage to your company file. It can result in these kinds of odd behaviours in the program. The article Resolve data damage on your company file walks you through the steps of checking for data damage and then how to take care of it.

 

For further troubleshooting and help with the steps outlined in the resolve data damage article, call phone support at 1-877-772-9158. If you're using Pro or Premier, you can call at any time as the lines are open 24/7. For Enterprise support, call Monday to Friday between 9 a.m. and 8 p.m. ET. Learn about support policies here: Intuit QuickBooks Desktop software support policies

 

Enjoy the rest of your day!