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Can i undo a payment received entry ?

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Can i undo a payment received entry ?

Hi dalemitchell1230,


Of course you can! I'll be happy to help with this. QuickBooks Online offers a flexible platform that lets you manage your financial operations quickly and efficiently. To undo a payment received entry, follow these steps:

  1. Select Sales from the left menu
  2. Select the All Sales tab
  3. Select the Payment you wish to undo
  4. Select More from the bottom menu
  5. Select Void or Delete depending on your needs. Keep in mind that:
  • When you void, you only zero out a transaction. You can still open a voided transaction and see important details like customer or supplier name, transaction date, and transaction number.
  • When you delete, you permanently erase a transaction and its trace from your books. The only place you can check some details of a deleted transaction is on Audit Log.
  1. Select Yes
  2. Select Save and close

Here's a community article that covers in detail how to void or delete an invoice, bill, or other transactions in QuickBooks Online.


Let me know if you have any other questions.