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pjackson1
Level 1

Weekly timesheet issue- why do not all our employee's who have full access to payroll see the same weekly timesheet screen? Only I can see a box to "select pay item".

 
1 Comment 1
JamesM
QuickBooks Team

Weekly timesheet issue- why do not all our employee's who have full access to payroll see the same weekly timesheet screen? Only I can see a box to "select pay item".

Hi pjackson1,

 

It's important that your employees have access to the timesheets. I'd be glad to give you a hand with this. 

 

First, let's make sure your employees are added as time tracking users. Here are the steps:

 

  1.     Go to Settings ⚙ and select Manage Users.
  2.     Select Add user.
  3.     Select Time tracking only.
  4.     Select Next.
  5.     Find the employee or supplier you want to add, select Next, then enter their contact info.
  6.     Select Save.

If you've verified that your employees are also time tracking user and the issue still persists, I recommend clearing cache and cookies on your browser. Doing this will help fix most issues the site may be having.Try this and let me know if you have questions. 

 

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