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Terminal Server Support for ProFile

Limitations on Terminal Server Functionality

When installing Windows applications on a terminal server, the following features are not designed to work in a terminal server environment:

  • online accounting setting of ProFile
  • access to Link in ProFile
  • cloud bridge file upload in ProFile
  • flexible licensing

Terminal Server Setup

  1. Ensure all users have left the terminal server.
  2. Restart the server, if possible.
  3. Log in to the server as “administrator”.
  4. Download the file “gpsetup.exe” (download page)
  5. Search for the Command Prompt (CMD), right-click and run as “administrator”.
  6. In the Command Prompt, enter “Install” mode using the “change user /install” command.
  7. Right-click on the file “gpsetup.exe” and run as “administrator”.
  8. Follow the dialogue boxes as prompted; ProFile installs on the computer.
  9. Return to the Command Prompt
 10. Change the server to “execute’” using the “change user /execute” command.

Terminal Update

  1. Ensure all users have left the terminal server.
  2. Restart the server, if possible.
  3. Log in to the server as “administrator”.
  4. Search for the Command Prompt (CMD), right-click and run as “administrator”.
  5. In the Command Prompt, enter “Install” mode using the “change user /install” command.
  6. Open ProFile.
  7. Select the “Check for updates” option from the “Online” drop-down menu in the top toolbar.
  8. Follow the dialogue boxes as prompted; ProFile updates on the computer.
  9. Return to the Command Prompt
 10. Change the server to “execute’” using the “change user /execute” command.

Terminal Repair

  1. Ensure all users have left the terminal server.
  2. Restart the server, if possible.
  3. Log in to the server as “administrator”.
  4. Download the file “gpsetup.exe” (download page)
  5. Search for the Command Prompt (CMD), right-click and run as “administrator”.
  6. In the Command Prompt, enter “Install” mode using the “change user /install” command.
  7. Right-click on the file “gpsetup.exe” and run as “administrator”.
  8. Follow the dialogue boxes as prompted; ProFile installs on the computer.
  9. Return to the Command Prompt
 10. Change the server to “execute’” using the “change user /execute” command.

Clean uninstall on a Citrix-based Terminal Server

  1. Ensure all users have left the terminal server.
  2. Restart the server, if possible.
  3. Log in to the server as “administrator”.
  4. Download the file “gpsetup.exe” (download page)
  5. Search for the Command Prompt (CMD), right-click and run as “administrator”.
  6. In the Command Prompt, enter “Install” mode using the “change user /install” command.
  7. Perform the clean uninstall as per normal.
  8. Reboot the server.
  9. Search for the Command Prompt (CMD), right-click and run as “administrator”.
  10. In the Command Prompt, enter “Install” mode using the “change user /install” command.
  11. Right-click on the file “gpsetup.exe” and run as “administrator”.
  12. Follow the installation dialogue boxes as prompted.
  13. Change the server to “execute’” using the “change user /execute” command.

Troubleshooting

IssueResolution

User is unable to print, or, one user can print and another cannot.

Troubleshoot as per regular ProFile setup.

User cannot access files on the database.

Troubleshoot as per regular ProFile setup.

How do I set up the options package?

Troubleshoot as per regular ProFile setup.

I need to resolve a “Proreg.exe” issue. 

Log in as “administrator” (install mode for Citrix) with no other users active on the server and resolve as per regular ProFile setup.

User has a database indexing issue.

Troubleshoot as per regular ProFile setup.

 

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