If you try to install ProFile from a file downloaded from Intuit's website, and are unable to complete the installation, the internet connection may be timing out or there may be interference with your internet connection. Change your internet configuration settings, or seek help from your ISP.
You will not be able to install the downloaded file if one of these situations has occurred:
- The download was interrupted
- The download was unsuccessful
Why does this happen?
This can occur when your Internet connection times out or if there is interference with your internet connection. Time-outs occur when an Internet service provider (ISP) senses that you are no longer using your connection, or when it thinks that the download has stopped working. In the case of larger files such as the ProFile installation file, the download times can be longer than the time-out configuration setting specified by the ISP.
What can you do?
- Configure your email program to check for email every five or ten minutes
During the download process, the email program will contact the server regularly to let the server know the connection is active. - Contact your ISP for assistance
Explain the situation, and they may be able to extend or eliminate the time-out limit for your connection.