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SSoni1
Level 1

16 : According to the Canada Revenue Agency's records, your client is filing a tax return for the first time. Please indicate this in the software and include your client's first name..

Any help? Filing for 3rd year and getting above error. The field "An income tax return is filed for the first year" is kept No. There are no changes in SIN or Name or other details.

1 Comment 1
Mario B
ProFile Team

16 : According to the Canada Revenue Agency's records, your client is filing a tax return for the first time. Please indicate this in the software and include your client's first name..

If an income tax return is being filed with the Canada Revenue Agency for the first time (a paper return was never filed and a return hasn't been electronically filed by a tax preparer), please agree to the following statement:

An income tax return is being filed with the CRA for the first time YES NO

 

If the question is answered NO, It could be that there was a change on the CRA side, I would check with CRA