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Created with Sketch. Register for our live webinar to learn more about the ProFile TY20 Release Notes.

EFILE error assistance

On occasion, ProFile users may encounter an error during the electronic filing (or EFILE) process.

Select your issue from the sections below for troubleshooting assistance.

Review the following support articles to ensure you are set up correctly to EFILE returns in the T1 and/or T2 modules.

How to transmit a T1 return

How to batch EFILE T1 returns with Client Explorer database

How to Batch EFILE T1 returns with Classic Database

How to transmit a T2 return


When transmitting a return to CRA, an error may occur during the transaction, such as "Failed to initiate transaction":


Check the ProFile version and ensure that it is up-to-date. If not, update to the latest version.

If the error persists, the cause may be due to one of the following situations:

  • high security settings on the computer
  • a network disruption
  • settings changed via a recent Windows update

Follow the steps listed in the "How to set up Internet Options" article to ensure proper settings on the PC.

If the issue persists after trying the steps above, call our support line for assistance.

Review this article to determine which error can be addressed by the ProFile support team and which must be addressed by the Canada Revenue Agency (CRA).

Review this support article for common EFILE errors found in ProFile.

Review the list of common EFILE errors below and their related support articles:

EFILE error 96782

EFILE error 30104

EFILE error 80010

EFILE error 93

EFILE error 40179

EFILE error 96802

EFILE error 89

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