On occasion, ProFile users may encounter an error during the EFILE process. Select your issue from the sections below for troubleshooting assistance.
Set up ProFile to EFILE T1 and T2 returns
Review the following support articles to ensure you are set up correctly to EFILE returns in the T1 and/or T2 modules.
- Transmit a T1 return
- Batch EFILE T1 returns with Client Explorer database
- Batch EFILE T1 returns with Classic database
- Transmit a T2 return
Resolve EFILE error "Failed to initiate the transaction"
When transmitting a return to CRA, an error may occur during the transaction, such as Failed to initiate transaction.
Check the ProFile version and ensure that it is up-to-date. If not, update to the latest version.
If the error persists, the cause may be due to one of the following situations:
- High security settings on the computer
- A network disruption
- Settings changed via a recent Windows update
Follow the steps listed in the How to set up Internet Options article to ensure proper settings on the PC.
If the issue persists after trying the steps above, call our support line for assistance.