If, under the EFILE option in the toolbar, the option to Internet file slips... is greyed out or unavailable, follow the steps below.
Internet file slips option is greyed out
- Ensure ProFile has been updated to the latest version. To check, go to Online > Check for updates. The update wizard will indicate whether the latest version of ProFile has been installed. If ProFile is out of date, proceed with the update.
- The FX license (specifically Premier for TY13 or prior) is activated in ProFile.
- On the Info form of the FX return, the question, Are you magnetic media or internet filing slips? is answered Yes under the Taxation Year section.
- If all of the above have been checked and the issue still persists, then contact ProFile technical support for further assistance.