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Intuit

ProFile users are encountering an "Unable to get response from the Government Agency" error message

Issue

ProFile users are encountering an “Unable to get response from the Government Agency” error message when transmitting T1 returns:

User-added image

Error details may include the following:

  • Unable to get response from the Government Agency
  • Java.lang.exception
  • CRA payload binding failed
  • input string
  • format exception
  • Payload binding exception

User-added image

Resolution

Review the description of the error. In some instances, it mentions where on the return the error is located.

If no return location is mentioned, contact ProFile support at 1-800-452-9970 to begin an investigation.

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