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Intuit

Resolving an "Authentication Failed" error when using EFILE

Issue

ProFile customers may encounter an error message related to their credentials when trying to EFILE a T1 or T2 return.

The following is an example of the error message:

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Resolution

ProFile users can address this issue by deleting and re-entering the EFILE password information provided by CRA.

Confirm correct password via CRA website

Navigate to the CRA's "EFILE for electronic filers" website:

https://www.canada.ca/en/revenue-agency/services/e-services/e-services-businesses/efile-electronic-filers.html

Click the "EFILE Login" button and log in using your EFILE credentials:

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Note: if you are unable to log in to the CRA website, it is likely due to an invalid password. The error message may also inform you that the account is locked, or another message. Contact CRA to resolve the issue.

1. Close ProFile.

2. Right-click on the ProFile desktop icon and select the "Run as administrator" option.

3. Select "Options..." from the "EFILE" drop-down menu in the top toolbar.
The "Electronic Filing Options" menu displays.

4. Select the "EFILE Internet" option under the "T1" menu on the left-side.

5. Delete any existing information in the "EFILE On-Line Number" and "EFILE Online Password" fields.

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6. Click the "OK" button.

Review Options package (if applicable)

It is necessary to save over the current Options package in order for ProFile to remember that you have removed the password.

If you are not using an Options package, proceed to section "Re-enter EFILE password" below.

1. Select "Options Administration..." from the "Options" drop-down menu in the top toolbar.

The "Options Administration" window displays.

2. Click the "Save" button; the options package is overridden.

3. Click the "OK" button.

Re-enter EFILE password

1. Close ProFile.

2. Right-click on the ProFile desktop icon and select the "Run as administrator" option.

3. Select the "Set EFILE password" option under the "EFILE" drop-down menu in the top toolbar.

The  EFILE wizard displays.

4. Follow the prompts within the EFILE wizard to re-enter the EFILE password.

Note: the EFILE password is case-sensitive and should be entered as provided by the CRA.

Additional options

If using an options package:

1. Select "Options Administration..." from the "Options" drop-down menu in the top toolbar.

The "Options Administration" window displays.

2. Click the "Save" button; the options package is overridden.

3. Click the "OK" button.

4. Reopen the return.

5. Select "Properties..." from the "File" drop-down menu in the top toolbar.

6. Uncheck the "CRA errors" checkbox.

7. Attempt EFILE of the return.

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