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All our Email notifications are turned "ON",why are we still not getting emails for Advanced Payroll to notify payroll is due or payroll is completed? (It is not in junk)

 
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QuickBooks Team

Re: All our Email notifications are turned "ON",why are we still not getting emails for Advanced ...

Hi there, 

 

Receiving emails from Advanced Payroll is a really cool feature. I want to make sure everything is working properly for you so you can focus on your business, not your books. 

 

We haven't received any reports regarding issues with the email notification feature. I'll help explain what may be happening on your end. 

 

Email Service Providers or ISPs (Internet Service Providers) each have their own guidelines or 'blacklists' they use to protect their systems from unrecognized senders. Incoming emails from Advanced Payroll may be marked as Spam by your ISP, and therefore they aren't being sent to your account. Try setting up an email address on another platform (Gmail, Hotmail, Outlook, etc.), and test the system to see if your email is being received. To do this, simply click on the Company Information tab in your Payroll Settings, and change the field marked for Email.

If you're still having issues receiving email notifications, please feel free to reach back out to me here for further troubleshooting. 

Have a great day.