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Level 1

Almost a year since PC Mastercard could connect with QBO-the monthly charge keeps increasing due to all the "great service" we are getting - when will this be resolved?

 
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QuickBooks Team

Almost a year since PC Mastercard could connect with QBO-the monthly charge keeps increasing due to all the "great service" we are getting - when will this be resolved?

Hello MakeItWork,

 

I can see you're passionate about being able to connect your PC Mastercard to your QuickBooks Online account and I want to do what I can to explain.

 

You're right that at one point President's Choice financial accounts were able to connect with our bank feed feature. There have been changes made in President's Choice as a company over the past year or so that have stopped QuickBooks' ability to connect with its accounts, however. Another customer, who's using QuickBooks Self-Employed and spoke with President's Choice financial customer support, was told the institution isn't committed to re-establishing this connection at this time. You can read their comment here: PC Financial Mastercard - can't create account at all, so can't import

 

In this case, I recommend following the steps outlined on the previous post you commented on, where the agent outlined how to request support for the financial institution and how to manually upload transactions. Here's the link again if you need it: Why can't I add President's Choice Mastercard to banking? You can also do as the customer I mentioned above did and express your interest to PC Financial about being about to connect with QuickBooks Online's bank feed.

 

I see my colleague AddieB also shared more information about the price increase with you on that same thread. If you have any specific questions about it, I'd be happy to go over this with you.

 

I'm here if you need me. Enjoy the rest of your day.