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purchasing1
Level 1

Employees is having difficulties viewing their paystub.

 
1 Comment 1
JamesM
QuickBooks Team

Employees is having difficulties viewing their paystub.

Hi there, 

 

Welcome back to the Community. QuickBooks is an easy-to-use program which allows you to seamlessly manage your employees. I'd be happy to assist you so you can get back to doing what you enjoy. 

 

First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time your employees cleared cache and cookies on their browsers? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Have them try this on their end. 

 

If they're still having issues, I recommend contacting our support team using this link. Otherwise, here's an article with more info on how your employees can view their pay stubs: View your paycheques and T4s online in QuickBooks Workforce. Let me know if you have questions. 

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