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Level 2

How do i downgrade payroll from advance to standard, I have looked in Billing and Subsciption but there is no payroll section. How do I remove Wedgepoint?

 
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Best answer August 27, 2019

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QuickBooks Team

How do i downgrade payroll from advance to standard, I have looked in Billing and Subsciption but there is no payroll section. How do I remove Wedgepoint?

Thanks for reaching back out, gwg. 

 

I see what you mean. The My Apps section will not appear in the Billing and Subscription section of your account. From the main dashboard, select Apps from the left navigation menu. When you click this tab, you should see two options appearing at the top of the page, which are Find Apps, and My Apps (or Firm Apps if you're using a QuickBooks Online Accountant subscription).

 

Once there, you'll see QuickBooks Advanced Payroll powered by Wagepoint, then click Disconnect

 

If you're still having trouble locating this, feel free to reach out to me directly on Facebook or Twitter. I'd be happy to walk you through it step-by-step. You can also reach out to our phone support team if you'd like someone to share your screen to help you navigate the account. You can reach our phone agents at 855-253-1536 from Monday - Friday, 9am - 8pm EST, and Saturdays 9am - 6:30pm EST. 

 

I hope this helps. 

Cheers!

View solution in original post

6 Comments 6
Highlighted
QuickBooks Team

How do i downgrade payroll from advance to standard, I have looked in Billing and Subsciption but there is no payroll section. How do I remove Wedgepoint?

Hi there, 

 

We offer two Payroll options so you can choose whichever subscription works best for you and your business. Switching from Advanced to Standard Payroll means that you'll now have the option to run paper cheques as well as direct deposit. I'd be happy to tell you the steps on how to remove Advanced Payroll. 

 

Click the Apps tab on the left navigation menu, then toggle over to My Apps. Next to Advanced Payroll Powered by Wagepoint, click Disconnect.

 

Once you've done that, you can go ahead and subscribe to Standard Payroll. Here's how to do that: Payroll tutorial: How to turn on and set up payroll.

 

That's all there is to it. If there's anything else I can help you with, please let me know. 

 

Have a great day.

Highlighted
Level 2

How do i downgrade payroll from advance to standard, I have looked in Billing and Subsciption but there is no payroll section. How do I remove Wedgepoint?

Thanks for your reply, but I do not see My Apps... I know it was once there but has since disappeared also do not see in Billing. Did i perhaps hide it?

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Level 2

How do i downgrade payroll from advance to standard, I have looked in Billing and Subsciption but there is no payroll section. How do I remove Wedgepoint?

I see it in OVERVIEW and in MYCompany, but cannot interact with this page

Highlighted
QuickBooks Team

How do i downgrade payroll from advance to standard, I have looked in Billing and Subsciption but there is no payroll section. How do I remove Wedgepoint?

Thanks for reaching back out, gwg. 

 

I see what you mean. The My Apps section will not appear in the Billing and Subscription section of your account. From the main dashboard, select Apps from the left navigation menu. When you click this tab, you should see two options appearing at the top of the page, which are Find Apps, and My Apps (or Firm Apps if you're using a QuickBooks Online Accountant subscription).

 

Once there, you'll see QuickBooks Advanced Payroll powered by Wagepoint, then click Disconnect

 

If you're still having trouble locating this, feel free to reach out to me directly on Facebook or Twitter. I'd be happy to walk you through it step-by-step. You can also reach out to our phone support team if you'd like someone to share your screen to help you navigate the account. You can reach our phone agents at 855-253-1536 from Monday - Friday, 9am - 8pm EST, and Saturdays 9am - 6:30pm EST. 

 

I hope this helps. 

Cheers!

View solution in original post

Highlighted
Level 2

How do i downgrade payroll from advance to standard, I have looked in Billing and Subsciption but there is no payroll section. How do I remove Wedgepoint?

Thanks so much, got it:

Highlighted
QuickBooks Team

How do i downgrade payroll from advance to standard, I have looked in Billing and Subsciption but there is no payroll section. How do I remove Wedgepoint?

You're welcome!