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I am paying for Payroll, checked my bank account and still cannot use the payroll services I am paying for!! It says pending verification. What second verification

 
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QuickBooks Team

I am paying for Payroll, checked my bank account and still cannot use the payroll services I am paying for!! It says pending verification. What second verification

Hi there,

 

Payroll is an essential part of your business and it's vital you're able to have it set up so your staff can get paid on time. I'd be happy to give you a hand with this. 

 

Since the status still shows "Pending verification", I recommend waiting until it's been approved. Otherwise, here's more helpful info related to setting up Direct Deposit:

 

After you do the initial set up you need to verify a direct deposit test transaction. In 2-3 business days, a small debit of less than $1.00 (CAD) will be taken from your account as a test. To verify this amount:

  1. Select the Settings ⚙️ icon, then Payroll Settings.
  2. Under Payroll, select Direct Deposit.
  3. Select Verfiy Test Transaction. (Note: This option will not be available until the test amount has been debited.)
  4. Enter the test transaction amount in both boxes (less than $1.00). Enter the pennies only, without a dollar sign. (i.e. .47)
  5. Select Ok.
  6. After successful verification, you're ready to set up employees!

If you don't see this transaction within three business days of entering direct deposit information in to your Payroll Settings, there are steps you can take to re-trigger the test transaction. To do this:

  1. Select the Settings ⚙️ icon, then Payroll Settings.
  2. Under Payroll, select Direct Deposit.
  3. Select Yes! Let't get started.
  4. Select the Edit button next to the Bank Account field.
  5. Input the following number sequence into the bank account field: 123456789.
  6. Select Save and close.
  7. Immediately go back into your Payroll Settings from the Gear icon and select Direct Deposit.
  8. Select the Edit button next to the Bank Account field.
  9. Re-enter the correct bank account number and save the changes.
  10. This should re-trigger QuickBooks Online to send the test transaction to your bank. Please wait another three business days for the transaction to appear on your bank account.

Note You have three attempts to verify your test transaction. If you aren't successful, contact us for assistance.

 

 

Here's an article with more helpful info on: How to set up payroll direct deposit.