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I ran my semi-monthly payroll on Tuesday. QBO is still telling me that my payroll is due on Tuesday. How can I get it to update?

 
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Best answer 08-15-2019

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QuickBooks Team

Re: I ran my semi-monthly payroll on Tuesday. QBO is still telling me that my payroll is due on T...

Great screenshot! The message you're getting means you've missed an employee on your payroll or they haven't been paid yet. If you'd like to look further into this I recommend calling our phone support experts at 1-855-253-1536. One of our phone experts will be able to take a look at your account and make sure everything is up to par. The hours of operation are Mon - Fri 9 AM - 8 PM EST and Sat 9 AM - 6 PM EST. Let me know if you have other questions, Esther. 

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3 Comments
QuickBooks Team

Re: I ran my semi-monthly payroll on Tuesday. QBO is still telling me that my payroll is due on T...

Hi there,

 

Welcome to the Community. I'll be glad to assist you with your payroll.

 

First, I'd like to make sure we're on the same page. Could you send me a screenshot of where you're seeing the message that's saying your payroll is due on Tuesday? Feel free to cover any sensitive info. Are you using Standard Payroll or Advanced Payroll powered by Wagepoint? 

Level 1

Re: I ran my semi-monthly payroll on Tuesday. QBO is still telling me that my payroll is due on T...

Hi James,

I'm using QBO standard payroll. The message appears in the top right corner of the employees page. See attached capture.

 

Thanks,

Esther

QuickBooks Team

Re: I ran my semi-monthly payroll on Tuesday. QBO is still telling me that my payroll is due on T...

Great screenshot! The message you're getting means you've missed an employee on your payroll or they haven't been paid yet. If you'd like to look further into this I recommend calling our phone support experts at 1-855-253-1536. One of our phone experts will be able to take a look at your account and make sure everything is up to par. The hours of operation are Mon - Fri 9 AM - 8 PM EST and Sat 9 AM - 6 PM EST. Let me know if you have other questions, Esther. 

View solution in original post