Hi there, kathy27.
For further isolation, let's try entering prior payroll using an incognito browser. This is to determine whether this issue is browser-related.
Here's how to open an incognito window in all supported browsers:
If you're able to enter prior payroll, then I suggest clearing your regular browser. You can refer to this article that will walk you through the steps depending on which one you're using: Clear my browser cache and temporary Internet files.
I'm also linking some articles for your future reference:
Let me know about the results. I'll be around to keep helping. Take care.
Thanks for following up on the troubleshooting results and providing the screenshot. At this level, I suggest calling our phone support team at 1-855-253-1536. A payroll specialist will verify your account and take a closer look. Our agents are available Monday to Friday, 9 a.m. to 8 p.m. EST and Saturday from 9 a.m. to 6 p.m. EST.
Reach out if you have any other questions.