cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
jmkentel
Level 3

Payroll Liabilities

QBO thinks I have a huge payroll liability payment to make from last year.  It is a result of the transfer from QB Desktop to QBO and I want to get rid of it but can't figure out how.  All of the source deductions were paid while we were in Desktop. I have been told to just  I don't really get why the payments did not migrate over but am tired of trying to get an answer from the help desk.  Anyone know how I cam make this go away? :)

1 Comment 1
PatriciaT
QuickBooks Team

Payroll Liabilities

Hi there,

Thanks for reaching out. I'm happy to hear you're using our product and I know how important it is to have your books up-to-date after transitioning from one software to another. QuickBooks Online prevents you from starting all over during your transition by migrating all compatible data from your previous software. To help determine the best course of action for previous payroll liability payments, we'll need to have a closer look to your account.

Here're different ways how to reach us.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Social MediaFacebookTwitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Take care and have a great day! :)

 

Need to get in touch?

Contact us