Hi there,
Thanks for reaching out. It’s important to have your Payroll Summary by Employee report working correctly so that you can accurately manage your employees.
One possible reason why your report may not be running properly could be related to your browser. Over time, your browser builds up stored internet files which can cause issues with your QuickBooks Online and other websites. Clearing the cache and cookies easily resolves this. Here's how to that: How do I clear my browser cache and temporary Internet files?
If after clearing the cache you're still having issues with your report, please reach out to our tech support team so we can investigate this further.
I hope this helps! Don't hesitate to stop by with more questions.
