Running payroll with QuickBooks Online is so handy, and helps save you tons of time with your bookkeeping. Both Standard and Advanced Payroll provide a Payroll Summary by Employee report, which is a comprehensive report of wages, deductions, and tax info, totalled by employee or period. It's important that you're able to review this information without running into error messages. Don't worry, I'll help you get this resolved.
It's essential that you're working with a clean browser. Try clearing the cache and cookies in your web browser to remove any stored Internet files. These stored files can cause bugs in QBO and other sites. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online.
If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers to get things back on track.
Once you've completed this troubleshooting, try logging out of QBO entirely, then log back in.
If you've given all these steps a try and you're still running into this error message, please reach out to our tech support team so an agent can investigate this further.