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Level 1

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

 
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Best answer 03-11-2019

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Level 7

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

15 Comments
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Level 2

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

Hi, kropivnitski, I am curious, why haven't you updated your QB to 2018? If you pay monthly, that would be logical, at least to me, and then your payroll would update? Not intended to offend, genuinely curious why you wouldn't update. Is there something stopping you from doing that?
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Level 1

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

when i tried updating to 2018 version i got a message - "nothing to update". i called qb helpline and they said that the qb data files are "corrupted" and need to be "fixed". the price is US$2,000!
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Level 2

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

that shouldnèt stop you from updating the software. The data files should be stored elsewhere. Did they ask you to run a verify data utility to fix the data file that is corruptedè
 
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Level 2

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

When you open QB Pro and select Ctrl and 1 (not F1), just #1 what do you see about your version, etc.?
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Level 2

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

Do you have the number you called on your phone? Can you please report it, or give it to us to report? Intuit will shut them down.
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Level 1

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

I was adding a comment and got this message: "Sorry, but posting phone numbers, account numbers, and social security numbers are not allowed"
Highlighted
Level 1

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

I was adding a comment and got this message: "Sorry, but posting phone numbers, account numbers, and social security numbers are not allowed"
Highlighted
Level 1

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

I was adding a comment and got this message: "Sorry, but posting phone numbers, account numbers, and social security numbers are not allowed"
Highlighted
Level 1

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

I was adding a comment and got this message: "Sorry, but posting phone numbers, account numbers, and social security numbers are not allowed"
Highlighted
Level 7

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

I think you can add numbers in an answer, or maybe use other characters like capital I for 1?
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Level 7

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

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Level 7

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

@zkropivnitski]]], make sure you are not calling one of the scammers littering the forums recently.  (They have the weird looking phone numbers).

Intuit Payroll:                       

Contact Us / Chat Us

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Level 2

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

yes, I would agree.  Thatès not a response I would expect.
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Level 7

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

Eek!  Have you tried ALT+SHFT?
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Level 2

Payroll tax table won't update. my QB version is 2017. i cannot update it to 2018. i pay for my license monthly

thanks, will try it! É
? yes, it worked, it's happened twice in the past week, using the SP3 keyboard instead of my usual big keyboard