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Level 1

Quickbooks 2019 premier Canadian desktop - how come not all the earnings show up when selecting which earnings accrue vacation pay?

On the vacation pay tab, under earnings that accrue vacation pay, not all of the earnings that we have set up are showing.  Its like QB has a finite number of earnings that it will show.  I've looked under preferences, there is nothing there.  I've checked the setup of the earnings and nothing unusual shows up.  Its almost like its only showing part of the alphabet of earnings.  We've set up new earnings and some of them show and others don't.  And I'd have to say that its everything in the bottom half of the alphabet that isn't showing.

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Best answer 08-29-2019

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Level 7

Quickbooks 2019 premier Canadian desktop - how come not all the earnings show up when selecting which earnings accrue vacation pay?

Unfortunately, there is a finite number of items in the list.  It will accept 40 items only, in the order that they are in your Payroll Item List.  I have had to inactivate some payroll items in order for one item that I need to show up to be there to select.  It's very annoying.  I also have a lot of payroll items that need Vacation calculated on them.  Perhaps Intuit can address this . . . @LauraAB ?

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Level 1

Quickbooks 2019 premier Canadian desktop - how come not all the earnings show up when selecting which earnings accrue vacation pay?

I would like to thank everyone who responded and apologize for not responding sooner.  We did eventually call QB and were told that there are a finite number - 40 - of earnings that will appear.  As we are very detailed with our payroll, we ended up having to deactivate a lot and start manually journalizing the wages.

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QuickBooks Team

Quickbooks 2019 premier Canadian desktop - how come not all the earnings show up when selecting which earnings accrue vacation pay?

Hi controller5,

 

I'll do what I can to help show all of your payroll items so you can choose the correct earnings for employee's vacation accrual. When you say the Vacation Pay tab, it sounds to me like you're referring to the Vacation Pay button accessed from the Payroll Info area of an employee profile. The payroll items you've created in QuickBooks Desktop should show up there. I've got a couple troubleshooting steps you can try.

 

Begin by exiting out of the employee profile. Then click Lists from the top toolbar and choose Payroll Item List. Once you have that window up, go to View in the top toolbar, then choose Re-Sort List. Click OK on the message that pops up and let the program re-sort the list. It may just be that the data needs to be jogged around a bit. Once it's done, go back to the Vacation Pay area of the employee profile to check if you're now seeing the earnings you need. Learn more about re-sorting lists here: Re-sort lists

 

The next step is to check your company file for data damage. Don't worry, data damage isn't necessarily as bad as the term sounds. It can sometimes cause simple errors such as this and the article I linked will walk you through the steps to find and resolve the issues.

 

Finally, if neither of those have brought those earning items into view, get in touch with the Desktop phone support team for more troubleshooting. Pro and Premier agents are available 24/7 and Enterprise agents can help Monday to Friday between 9 a.m. and 8 p.m. EST. Both can be reached at 1-877-772-9158. The Intuit QuickBooks Desktop software support policies has more information about potential support fees.

 

Thanks for being a part of the QuickBooks community and don't be afraid to stop by again with more questions. Enjoy your day. :)

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Level 6

Quickbooks 2019 premier Canadian desktop - how come not all the earnings show up when selecting which earnings accrue vacation pay?

Make sure that you have created the earnings in the Payroll Item list - not the Item List. Once the Earnings Items are created in the correct list, select the earnings that accrue vacation by checkmarking them. in each employee's profile.

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Level 7

Quickbooks 2019 premier Canadian desktop - how come not all the earnings show up when selecting which earnings accrue vacation pay?

Unfortunately, there is a finite number of items in the list.  It will accept 40 items only, in the order that they are in your Payroll Item List.  I have had to inactivate some payroll items in order for one item that I need to show up to be there to select.  It's very annoying.  I also have a lot of payroll items that need Vacation calculated on them.  Perhaps Intuit can address this . . . @LauraAB ?

View solution in original post

Highlighted
QuickBooks Team

Quickbooks 2019 premier Canadian desktop - how come not all the earnings show up when selecting which earnings accrue vacation pay?

Hello Rochelley. It's great to hear from you again.

 

Thanks for bringing this to my attention. While it's great to clean up your books by marking things as inactive anyway, I can appreciate how this would take time that you might need to be doing something else.

 

In looking through my resources, I'm not seeing anything that lists a finite number of items available to view in that list. However, I did test it myself in a company file where I created a large number of wages and, you're right, I'm only able to see 40 items. Since we're each seeing it, it seems to me that this is a product limitation. As always, this is something I can bring up with my team and, I encourage each of you to submit feedback about it through the Help menu and Send Feedback Online option.

 

I'm here if you have more questions!

Highlighted
Level 1

Quickbooks 2019 premier Canadian desktop - how come not all the earnings show up when selecting which earnings accrue vacation pay?

I would like to thank everyone who responded and apologize for not responding sooner.  We did eventually call QB and were told that there are a finite number - 40 - of earnings that will appear.  As we are very detailed with our payroll, we ended up having to deactivate a lot and start manually journalizing the wages.

View solution in original post

Highlighted
QuickBooks Team

Quickbooks 2019 premier Canadian desktop - how come not all the earnings show up when selecting which earnings accrue vacation pay?

Thanks for following up, controller5. I'm glad you were able to get in touch with support and find that answer. It's also good you've found a workaround to continue managing your payroll with QuickBooks Desktop. If you haven't yet, please feel free to leave feedback about this using the instructions I left above.

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Level 7

Quickbooks 2019 premier Canadian desktop - how come not all the earnings show up when selecting which earnings accrue vacation pay?

You can temporarily inactivate some items so the one you want will show up on the list and you can check it, and then reactivate any items that you need for payroll after that.  It's not pretty, but it's the only solution I have found.  I refuse to do manual payroll calculations if I don't have to :smileyhappy:

Highlighted
Level 7

Quickbooks 2019 premier Canadian desktop - how come not all the earnings show up when selecting which earnings accrue vacation pay?

Hi @LauraAB ,

 

When I mentioned marking some items as inactive, I didn't mean that they are really supposed to be inactive.  They aren't.  They are very active payroll items, but which are 'in the way' of other payroll items that need Vacation accrual attributed to them.  I simply have to mark them inactive, go into the person's vacation payroll profile, check off the necessary items that now appear in the list, save and close.  Then I have to go back to the payroll item list and re-activate those items I inactivated previously.  There simply aren't enough entries in the list for all of the different types of payroll items that people create that need vacation accrued on them.  I'm very surprised that QB has designed it this way.  There really shouldn't be a limit as to how many items show up in that list; or if there is, it should be set to something ridiculous like 500 so you know that no one will ever exceed it.