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Level 1

Have created a desktop export to QB Online. I have recieved the email confirmation and I have clicked "Bring in your data" Nothing has happened. It has been hours.

What do I do?
Solved
Best answer 10-25-2019

Best Answers
QuickBooks Team

Have created a desktop export to QB Online. I have recieved the email confirmation and I have clicked "Bring in your data" Nothing has happened. It has been hours.

Hello don27,

 

I love that you'd like to join QuickBooks' cloud platform: QuickBooks Online. It's great for on the go work and allows for easy access no matter where you are.

 

Depending on the size of your company file, it can sometimes take a while to bring your data from QuickBooks Desktop to QuickBooks Online. If you're still not seeing it this morning, there are a couple of options.

 

The first thing to check is if the data went into the account you intended it to. Sometimes, a duplicate account is created in the migration process by accident, so that may be the case here. You can double check by logging into your QuickBooks Online account at qbo.ca, going to the Gear icon, and then choosing Switch Company if you see that option. Check to see if your data accidentally went into any other active account listed. If you'd like an agent to look at this with you, QuickBooks Online agents can look at this with you and help with the migration process if the data didn't move over. I'll include contact info for QuickBooks Online at the end of this post.

 

The second option if your data really isn't in any QuickBooks Online account is to go through our Data Services team. There's an online form to fill out, then the team gets in touch and you send your company file to them. That team will take care of the migration process and let you know what they need from you. Here's the form: Data Services migration form

 

For more questions as assistance, here's how you can reach QuickBooks Online agents.

 

Phone: 1-833-317-2226 from Monday to Friday from 9 a.m. to 8 p.m. ET or Saturday from 9 a.m. to 6 p.m. ET

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social MediaFacebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Start a Chat

 

We'll help you sort this out!

View solution in original post

Highlighted
Level 1

Have created a desktop export to QB Online. I have recieved the email confirmation and I have clicked "Bring in your data" Nothing has happened. It has been hours.

Thank You LauraAB.  In my case my company file needed to be converted by the data team.  the conversion was done by the time I woke up the next day.  Super great and fast service!

View solution in original post

3 Comments
QuickBooks Team

Have created a desktop export to QB Online. I have recieved the email confirmation and I have clicked "Bring in your data" Nothing has happened. It has been hours.

Hello don27,

 

I love that you'd like to join QuickBooks' cloud platform: QuickBooks Online. It's great for on the go work and allows for easy access no matter where you are.

 

Depending on the size of your company file, it can sometimes take a while to bring your data from QuickBooks Desktop to QuickBooks Online. If you're still not seeing it this morning, there are a couple of options.

 

The first thing to check is if the data went into the account you intended it to. Sometimes, a duplicate account is created in the migration process by accident, so that may be the case here. You can double check by logging into your QuickBooks Online account at qbo.ca, going to the Gear icon, and then choosing Switch Company if you see that option. Check to see if your data accidentally went into any other active account listed. If you'd like an agent to look at this with you, QuickBooks Online agents can look at this with you and help with the migration process if the data didn't move over. I'll include contact info for QuickBooks Online at the end of this post.

 

The second option if your data really isn't in any QuickBooks Online account is to go through our Data Services team. There's an online form to fill out, then the team gets in touch and you send your company file to them. That team will take care of the migration process and let you know what they need from you. Here's the form: Data Services migration form

 

For more questions as assistance, here's how you can reach QuickBooks Online agents.

 

Phone: 1-833-317-2226 from Monday to Friday from 9 a.m. to 8 p.m. ET or Saturday from 9 a.m. to 6 p.m. ET

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social MediaFacebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Start a Chat

 

We'll help you sort this out!

View solution in original post

Highlighted
Level 1

Have created a desktop export to QB Online. I have recieved the email confirmation and I have clicked "Bring in your data" Nothing has happened. It has been hours.

Thank You LauraAB.  In my case my company file needed to be converted by the data team.  the conversion was done by the time I woke up the next day.  Super great and fast service!

View solution in original post

Highlighted
QuickBooks Team

Have created a desktop export to QB Online. I have recieved the email confirmation and I have clicked "Bring in your data" Nothing has happened. It has been hours.

That's great to hear, Don! I'm glad you were able to get your file converted. Don't hesitate if you have any QuickBooks Online questions now that you're in the program. You can also search community for how-to articles and check out this page for tutorials: How It Works

 

Have a great day!