That's a great question. Some employees can be exempt from the Canada Pension Plan (CPP) and/or Employment Insurance (EI). With QuickBooks Online Standard and Advanced Payroll services, you can edit your employees profile in a few simple steps. I'll gladly walk you through how you can change the tax exemptions settings.
If you're using QuickBooks Online Standard payroll:
If you're using QuickBooks Online Advanced payroll:
Feel free to reach out if you need help with anything else.
I should have added that we have just switched to "online" and are setting up payroll - we are at the screen "need to enter year to date payroll info". We CANNOT get out of this screen to make the changes you suggested.
If we select Employees, it brings us to the "Get started with payroll / Tell us about your employees" page. If we insert the current payroll information and put 0.00 for EI and CPP it tells us to mark the employee as exempt. BUT, I can't get out of this set up loop to get to the page you suggested.
Good morning, robert30. It's important that this issue is fixed ASAP. I suggest reaching out to our phone support team at 855-253-1536. One of our support agents will be to share your screen and take a closer look at what's happening on your end. The hours of operation are Mon - Fri 9 AM - 8 PM EST and SAT 9 AM - 6 PM. Let me know if you have questions.
When I click on pay it comes up with what’s Morgan’s pay schedule there are no pencils to click on
Hi Popup. I want to make sure I'm on the same page as you. Could you send me a full screenshot of what you're seeing on your screen? Feel free to cover any sensitive info.
Can’t post a photo keeps coming up with errors not correct file size or not png file what ever there lots of thing that say pay hourly pay pay structure whatever I am clicking on the one that allows you to add the hourly rate
I see. If you're still running into issues, feel free to reach out to our tech support team for more assistance. You can call our phone support team at 855-253-1536 from Monday to Friday, 9am - 8pm EST, and Saturdays 9am - 6:30pm EST. You can also contact us on social media, either through Facebook or Twitter, from Monday - Friday, 9am - 8pm EST.