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Level 1

The tax payment option is activated in our advanced payroll settings, we can see that they are being deducted from our bank, but the government claims we still owe them.

I logged into our Revenu Québec online account to find that our payroll deductions for January are still marked as unpaid, while Wagepoint remits them for us. How can I prove to the government that Wagepoint has paid it on our behalf?
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Level 7

The tax payment option is activated in our advanced payroll settings, we can see that they are being deducted from our bank, but the government claims we still owe them.

Hey lvledoux,

 

I'm happy to see you're taking advantage of the powerful automation features offered in Advanced Payroll Powered by WagePoint. Your deductions are remitted to your tax agency based on the remittance schedule you've set up. This system is designed to take all the stress out of payroll and to make your life easier. I want to make sure your deductions are being sent correctly, so please choose one of the methods below to contact our payroll expert team. They'll be able to see the specific date your remittances were paid, and make sure the account is set up to avoid issues going forward. 

 

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Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Don't be afraid to reach out! I want to make sure this gets sorted.