You can do some basic cache troubleshooting, lend604.
There are instances that this cache issue causes your payroll to not work. You can start by using a private or incognito window. This private window helps your browser to load lighter since it will not record any cache history. If it works, you can go back to your main browser and then clear its cache.
If both of these will not work, you can use a different browser like Google Chrome, Internet Explorer, Mozilla Firefox, Safari.
If you've encountered an error, you can as well provide me a screenshot of the exact message.
Let me know how this troubleshooting works on your end. Have a great day!