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Any one receive error message when trying to 'submit payroll' for direct deposit. Error message noted below.

Something your're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.


We ran the audit log by lists to identify any inactive items and made them active. This did not solve our issue.

1 Comment
QuickBooks Team

Any one receive error message when trying to 'submit payroll' for direct deposit. Error message noted below.

Hi jennd2,


I'm glad to hear you're using QuickBooks Online Payroll to easily process your direct deposits. I appreciate you being proactive in resolving this issue and providing clear details about your account. I'll be happy to point you in the right direction on this.


The error message you've received needs thorough screening on not only your items but also your chart of account, customer, supplier, and employees' list. If after going through each of those you don't see any inactive set-up to be made active but still receive the error message, it could be due to a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online


In case the issue persists, I encourage you to reach out to our tech support team for us to investigate this further. I'm confident we'll be able to get to the bottom of this, so you can successfully submit your payroll. Here's how to get in touch


Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Have a great day!