Hello there, Tracey. If it's within 4 business banking days of the paycheque date, before 12:00 PM PT, we can submit a reversal request in the Payroll tab of your QuickBooks.
To reverse a paycheque, head to Payroll > Employees and open the Paycheque list. From there, pick the paycheques you want to reverse. Next, head over to Actions and choose Reverse. In the Reversal Reason dropdown, select the reason for the direct deposit reversal.
If the paycheques are outside the cutoff time, I encourage you to contact our Live Payroll Support team for guidance with the next steps for accurate record-keeping. Reach them through the Help icon in the top right corner of your screen. From the Search tab, enter Contact Us to display the contact button, and choose Callback. To check our support hours, you can find them in this article: Get help with QuickBooks products and services.
To prevent this in the future, you can turn off Auto Payroll (if not needed) or mark employees Inactive when appropriate to prevent them from being included in auto payroll runs.
If you need assistance or have other concerns about QuickBooks, feel free to use the Reply button. Have a good one.
