Thanks for reaching out to the Community. I want to make sure you get the support you need with your payroll. I recommend reaching out to our support team using this here. One of our agents will be happy to take a look at your screen and assist. This ensures you get a faster resolution so you can get back to doing what you love. Feel free to ask other questions. I'll be on standby.
Trying to do payroll. In the desktop application it says my subscription is inactive. When I go to reactivate it says I am active until Feb. 16th, 2022. It won't correct on my desktop application so I can do payroll.
I can see how this glitch could take time out from your ability to do the things you love. It's important that you're able to use our products as intended, and I know how important the Payroll module is at this time of year. The best way to get to the bottom of this is with a call to one of our support agents. You can Contact Us when it's convenient for you and an expert will do a screen share with you to take a look and see what's going on. When they've determined the issue they'll be able to advise you on the appropriate troubleshooting steps to take, or they'll have the issue escalated if necessary to a team of engineers for a fix if it requires one. Calling in ensures that your name is added to the list of impacted users so that you're among the first to know when there's been a fix.
I'm confident you'll get this issue resolved in no time with a little help from our team. Have a great day!