Hi there, @paul274. Please log out of your account and sign in to start your QuickBooks fresh, then activate your client's Time subscription.
If the error persists, contact our live support team to help you locate the root cause and find a fix. You can click the Help (?) icon beside your account's profile above, select Assistant, enter Chat with a human, then send.
I'll also share this article to learn other ways to connect with our live support team: Get help with QuickBooks products and services.
For additional questions, please leave a comment below.
