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For QB Online I am trying to adjust the date for the first run of payroll in the set up section and it is blacked out. Any ideas on how to change this?
QuickBooks Online Payroll is a handy add-on to QuickBooks Online that allows you to run payroll and pay your employees via direct deposit or paper cheque. It also simplifies the process of remitting your payroll taxes by calculating rates for you and preparing forms. I'm glad you've opted to use our payroll offering to pay your employees, but it's important that you're able to finish the set-up process successfully. Let me explain what's going on.
Occasionally the images and files stored in the app or your browser's cache and cookies can cause things to slow down or produce errors. When this happens it's important to try a variety of different browser or app troubleshooting steps to ensure that you can get back to business. Please try the steps below and then give the payroll set-up another shot.
Reset your Internet or try on another computer or device
If after attempting the steps above, you're still unable to adjust the date for the first run of payroll in the payroll set-up, reaching out to our support team will be the next step. They'll be able to collect some sensitive information that can't be shared on this public forum in order to look up your company, and can even do a screen share in order to see how the issue is produced. Here's how you can reach out for support:
Phone: Our phone support agents can be reached at 1-855-253-1536 from Monday to Friday between 9 a.m. and 8 p.m. EST.
Schedule a Callback or Chat: Click (?) Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available at the same times as listed above.