Hi Accounting_Online,
Welcome to Community! Having the option to clear company data and start with a fresh slate is an absolute time saver. I can understand the minor set-back you've experienced with a notification that something's been made inactive. QuickBooks Online has many valuable features for all of your accounting needs, as well as options to resolve issues when they arise. I'd be happy to help!
Based on the information you've provided, I recommend taking a look in the chart of accounts to ensure all accounts are active. Here's how:
1. Click on the Gear in the top right and select Chart of Accounts
2. Select the small Gear above the Action column and check the box to Include inactive
3. Scroll down the list and hit Make active on the accounts
If you haven't processed payroll yet, you'll have the option to delete the employees. I suggest including 'inactive' employees to the list as well.
Follow these steps to remove employees:
1. Select Payroll from the left menu and then Employees
2. Using the drop-down arrow beside Active Employees, choose Inactive Employees
3. Click on an employee name and then Edit Employee
4. Open the Employment tab and change the status to Active or hit Delete employee at the bottom of the page
Note: A message will come up letting you know that 'Deleting will remove all of this employee's info. Are you sure you want to delete this employee?'
5. Hit Yes
Follow these steps for all inactive employees. You can then follow step #2 to choose All Employees and proceed to delete them.
If you continue to have the same outcome, please contact us. We'd be happy to work with you and provide additional assistance on our end, and get you back to business as soon as possible.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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