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How do I stop getting emails every time my client makes a change in their payroll?

1 Comment
QuickBooks Team

How do I stop getting emails every time my client makes a change in their payroll?



I'm excited to hear that you've connected with a client using QuickBooks Online! I know the program is a useful tool for enhancing the working relationship between the two of you by giving you access to their books and the tools to help them. I can appreciate, however, not wanting notices each time your client makes a change to payroll. I'll let you know how to sort this out.


These email notifications are established when you connect to your client's account to help you keep up to date with what they're doing. If you're the one paying for the client's payroll subscription, you won't be able to turn these notifications off. However, if the client is paying for their own subscription, our tech support team can help sever that notification connection so your don't receive further emails.


Choose from one of the options below so a support agent can gather you and your client's account details to take a look in the back-end and verify if we can stop those notifications from sending to you.


Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Don't hesitate to reach out! We're here to help. :)