The possible reasons you can’t click on an employee to run payroll could be due to missing payroll details or because the employee has already been paid for the current payroll period, @msilva6425.
- There could be missing payroll details (e.g., pay rate, tax info, or pay schedule assignment). I recommend checking the employee’s profile to ensure all information is complete by clicking the employee’s name in the Run Payroll window.
- The employee could have already been paid for the current payroll period pay schedule. If needed, you can create another payroll to pay this employee by clicking the Create another payroll button.
If none of the above issues apply, clearing your browser's cache could help, as cached files could contain outdated or corrupted data that hinder QuickBooks from displaying the most updated information. Alternatively, you can run your payroll on other supported browsers such as Google Chrome, Microsoft Edge, or Safari for Mac, as switching browsers can help isolate and resolve browser-specific issues.
Let me know if you need further assistance!
