Showing results for 
Search instead for 
Did you mean: 
Created with Sketch. Find out how to upgrade your subscription, manage your password, view account fees, request a refund, and much more on our account management page.
Created with Sketch. If you're experiencing a bank error, check our Bank Feed Status page before you call support.
Created with Sketch. Visit this page to subscribe to QuickBooks Status notifications.
Level 1

I need to adjust the pay scedule, as i have two duplicates,

1 Comment 1
QuickBooks Team

I need to adjust the pay scedule, as i have two duplicates,

Hello eagleexcavating,


QuickBooks Online's Payroll modules aim to keep things simple when it comes to organizing employee data, and one of the ways it's done, as you've seen, is through pay schedules. With the ability to use built-in options or create your own, the power is in your hands for when you need to assign your employees to a schedule, and also when you need to make any changes. I'd be delighted to walk you through this.


When you've got a situation where there are duplicate pay schedules, there are a couple of steps to take. First, you'll want to move any employees from the duplicate pay schedule to the one that you'd like to use. It's a fairly easy task to undertake. I'll show you how to do it in both QuickBooks Online Payroll (formerly Standard Payroll) and Advanced Payroll, since you haven't specified which you're using.


Move employees to other pay schedules in Online Payroll

  1. Select the Payroll tab.
  2. Click the name of the employee.
  3. Click Edit employee.
  4. Find the How do you pay [employee]? section.
  5. Select the schedule you'd like from the drop down menu.
  6. Click Done.

Move employees to other pay schedules in Advanced Payroll

  1. Select Payroll from the left menu.
  2. Choose Edit for the employee you need.
  3. Go to the Employment tab.
  4. Select the schedule you'd like from the Schedule drop down menu.
  5. Click Save.

Once you've got that taken care of, QuickBooks Online Payroll will allow you to delete the duplicate schedule whether it's been used or not. Advanced Payroll, however, will only allow you to delete a pay schedule if it's never been assigned to an employee. This is because of how that system handles ROEs for the automatic filing option. The program needs to be able to keep track of each of those pay schedules to ensure the accuracy of the document.


Remove a pay schedule in Online Payroll

  1. Select the Gear icon.
  2. Choose Payroll settings.
  3. Click Pay schedules.
  4. Click Edit.
  5. Select Delete.

Remove an unused pay schedule in Advanced Payroll

  1. Select the Gear icon.
  2. Choose Advanced Payroll Settings.
  3. Click Pay schedules.
  4. Select the drop-down arrow in the Action column.
  5. Click Delete (Note: if the pay schedule has been used or assigned to an employee at any point, you'll see it says Cannot delete).

That should get you back on track, but don't hesitate if you have more questions. If you are using Advanced Payroll, here is some important information to keep in mind about up coming changes to that service: QuickBooks Online Advanced Payroll to Wagepoint


Have a great weekend!​​​​​​​

Need to get in touch?

Contact us