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yiasou
Level 1

I need to resume direct deposit. QB says that they have sent me an email to do so, but I am not receiving that email. What is going on?

I have tried numerous times and checked all available inboxes.
1 Comment 1
MariaSoledadG
QuickBooks Team

I need to resume direct deposit. QB says that they have sent me an email to do so, but I am not receiving that email. What is going on?

I can see that direct deposit offers a dependable way to handle financial transactions. Some email domains may block @intuit.com communication on their servers. That's the reason you're not receiving the email. I'm here to help you sort this out, Yiasou.

 

You can unblock or add the following service-related email addresses as "safe senders" in your email account to ensure you'll receive important communication from these services.

 

  • do_not_reply@intuit.com
    intuit@eq.intuit.com
    quickbooks@notification.intuit.com
  • QBOPayrollNoReply@intuit.com

 

You can also send an email to do_not_reply@intuit.com. This should trigger the email domain to recognize the @intuit domain as a trusted site. Then try your request again.

 

Once done, wait at least 5 minutes after requesting a new verification code to see if the email appears in your inbox. However, if you're still unable to find the email after 10 minutes, consider reaching out to your email provider to review the security settings for your email profile. 

 

For more information on the list of approved email addresses for your provider, you can refer to the article: Receive Important Email Messages from Intuit

 

Learn the most commonly asked questions about direct deposit, including details on security limits and instructions on how to increase the limit. Go through this article for more details: Direct Deposit FAQs.

 

Let me know if you have questions about your direct deposit email. I'm always right here to assist you further.

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