I appreciate you sharing what you're experiencing with your payroll entries through direct deposit, Kimberley. I'll outline how you can connect with our live support team to help ensure that your payroll processing is accurate.
Payroll transactions may not show as posted on your end due to a syncing error. In this case, I recommend contacting our live support team for further examination.
Our payroll experts have all the necessary tools to sync your payroll effectively. They can also arrange a screen-sharing session and provide more specialized assistance.
Here's how you can reach them:
- Head to the Help menu, then click Contact Us.
- Enter your payroll concern in the box provided and hit Continue.
- Choose the Chat or Callback option.

Refer to this article for our support hours: Get help with QuickBooks products and services.
For future reference, you can generate the Payroll Tax and Wage Summary report to obtain a comprehensive overview of total and taxable wages subject to provincial or state withholding taxes.
Connecting with our live support team will ensure a thorough examination of the matter. This process will also help you to post the correct payroll information without any errors or delays.