Hi there, Olubunmi. I'd like to know the specific error message shown when you try to edit your paycheque, since there are several reasons why this happens.
If the reason falls under the circumstances listed below, you can contact us, and we can help you make the necessary corrections.
- It has a Pay date before January 1 of this year.
- The employee's pay rate changed since the paycheque was first submitted (for example, if you submit a paycheque for an hourly employee and then change the employee to Salary or Commission only, you won't be able to edit the paycheque).
- It's been paid to the employee through direct deposits. This means the paycheque has been transmitted to the employee's bank. In this case, you will have to void and recreate the paycheque.
- It's an adjustment cheque.
- Your payroll account hasn't been migrated to the new Payroll Core, Premium, or Elite product.
Moreover, if you void your paycheque, this will change the dollar amount to zero, and you may need to make adjustments to balance your books.
Also, this doesn't stop a direct deposit from processing and doesn't return funds to you. You can void paycheques if you have already sent your payroll to us.
Let me know if you have additional questions by leaving a comment below.
