I would be more than happy to try to help you with your question. It sounds like you are working with Standard Payroll but to be sure I’ll provide an answer for both Standard and Advanced:
Standard Payroll Adding Additional Pay Types
Once you are in the How much do you pay “Employee’s Name”? section (Under Pay Edits for the employee), you will want to tell QuickBooks how much you pay the employee.
Click the down arrow in this section under How much do you pay Jane? You can choose from Hourly, Salary or Commission Only. If you pay the employee hourly you can enter their hourly account in the appropriate field.
If you choose Salary, you can enter the Salary amount in the appropriate field and tell QuickBooks the time-period for the salary. This tells QuickBooks how much to pay in every pay period. You can choose per year, per month or per week.
In this same section, you will add wage items to the employee’s record. You can also add Additional pay types. Click the Edit button to setup additional pay types.
The additional pay types are the following:
Select the items you need to appear on the employee pay cheque in the left-hand column, then select the Green “Done” icon in the bottom right-hand corner. (No Save Icon)
With QuickBooks Online Advanced Payroll, you can set up more than one job for each employee, which allows them to have multiple pay rates.
In order to add another job, you must ensure that the original job has all the required information entered. Here are the steps to do that:
Now you know how to add multiple jobs or rates for employees.
If for whatever reason you get stuck on any of the steps you can now request a callback feature right inside your QuickBooks Online to speak with Intuit QuickBooks Online customer support to help you through your payroll set up. I have provided you with the steps in the link down below:
I hope this helps! Have a great rest of your week.
Thanks for being a part of the QuickBooks family! QuickBooks Online and its Payroll services are great options for managing your books, and I know how important it is to make sure your employees are set up with all the pay types that they need. You've got some great information here about how to add a pay type to your employee, and now I'm here to help make sure you see the Save button so you can get on with running your setup.
The first thing to check in these sorts of situations where buttons are missing is the zoom of your browser. In Standard Payroll, you'll be looking for the Done button in the black bar at the bottom of the screen. For Advanced Payroll, the Save button will save your selection. If your browser's zoom is too high, QuickBooks doesn't show all of the information on the screen. Keeping it at 100% zoom is ideal for seeing all the buttons and features you need. Checking and changing the zoom is going to differ depending on your browser type. For instance, if you're using Google Chrome, you can click the three dots beside the website address bar and you'll see the option for zoom. If you're not sure how to check the zoom for your browser type, I recommend using a search engine to learn the steps.
Next, if your zoom is fine or perhaps you're using the app for Windows or Mac and you're still not seeing the Save button, we'll want to go into more troubleshooting. Go through the following troubleshooting steps to help ensure that there isn't a cache issue causing problems with the program's performance.
Should that button still be missing, please contact QuickBooks Online support for further assistance. Here are each of the ways you can get in touch.
Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Wishing you the best!
Thanks for getting back to use here in the QuickBooks Community to confirm your payroll type for QuickBooks Online. I can see you've spent a lot of time with this issue since you initially messaged us a couple of weeks ago. Given that, I want to make sure we get to the bottom of why you're not seeing Allowance and other pay types on your employee profile as soon as possible.
I have some initial browser, app, and Internet troubleshooting for you to ensure that the missing pay types aren't caused by one of those items. Since QuickBooks Online is based in the cloud, it's a good idea to keep these troubleshooting steps in mind to make sure that the program is operating optimally. Here are steps you can try.
If you're still not seeing the additional pay types, I encourage you to contact QuickBooks Online support via phone, chat, or social media. A member of our team can take a closer look at your account with you to see what might be happening to stop you from seeing those pay types. Use one of the following options to get in touch.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
We're here to help!