Hi jeff46,
Payroll and Tax reports hold essential information which help you identify where your business stands. It's vital you're able to view your reports on the MacOS and I'd be happy to give you a hand.
QuickBooks is designed to help you save time with its versatile features. What you've described isn't an issue I'd like for you to experience. I recommend refreshing the app data as doing this usually fixes most issues the app may be having. To reset the app data, click on the Help menu > Reset app data. Once you've done this, log out and back in the app and let me know what happens when you try running the reports.
I'll be one message away if you need anything else.
Hi James, no change. I have tried from 2 different Mac computers too.
I see. What happens when you try running the reports?
The page loads but is completely blank. Other reports load fine. Thanks
Hello jeff46. It's important you get the support you need with this ASAP. I recommend contacting our support team for direct assistance. One of our specialists can share your screen and help get to the bottom of this ASAP. Here are our contact details:
Feel free to ask other questions. I'm here to steer you in the right direction.