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jeff46
Level 2

Is anyone else having issues with Payroll Tax & Wage Summary not loading on MacOS? I need to log onto the QBO website directly or a PC to get it to load properly.

 
5 Comments 5
JamesM
QuickBooks Team

Is anyone else having issues with Payroll Tax & Wage Summary not loading on MacOS? I need to log onto the QBO website directly or a PC to get it to load properly.

Hi jeff46,

 

Payroll and Tax reports hold essential information which help you identify where your business stands. It's vital you're able to view your reports on the MacOS and I'd be happy to give you a hand. 

 

QuickBooks is designed to help you save time with its versatile features. What you've described isn't an issue I'd like for you to experience. I recommend refreshing the app data as doing this usually fixes most issues the app may be having. To reset the app data, click on the Help menu > Reset app data. Once you've done this, log out and back in the app and let me know what happens when you try running the reports. 

 

I'll be one message away if you need anything else.

jeff46
Level 2

Is anyone else having issues with Payroll Tax & Wage Summary not loading on MacOS? I need to log onto the QBO website directly or a PC to get it to load properly.

Hi James, no change. I have tried from 2 different Mac computers too. 

JamesM
QuickBooks Team

Is anyone else having issues with Payroll Tax & Wage Summary not loading on MacOS? I need to log onto the QBO website directly or a PC to get it to load properly.

I see. What happens when you try running the reports? 

jeff46
Level 2

Is anyone else having issues with Payroll Tax & Wage Summary not loading on MacOS? I need to log onto the QBO website directly or a PC to get it to load properly.

The page loads but is completely blank. Other reports load fine. Thanks 

JamesM
QuickBooks Team

Is anyone else having issues with Payroll Tax & Wage Summary not loading on MacOS? I need to log onto the QBO website directly or a PC to get it to load properly.

Hello jeff46. It's important you get the support you need with this ASAP. I recommend contacting our support team for direct assistance. One of our specialists can share your screen and help get to the bottom of this ASAP. Here are our contact details: 

  • Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
  • Social MediaFacebookTwitter, and Instagram.

Feel free to ask other questions. I'm here to steer you in the right direction.

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