Hi there,
It's vital that Donna is able to access her paystubs online. Don't worry, I'll be happy to steer you in the right direction with this.
Based on the message she's getting, I recommend checking to make sure Donna's set up correctly in the system. Here's a great article which goes in detail on how to: Invite employees to access pay stubs and time sheets online.
Once you've verified that the set up is correct and you're still having issues, I recommend contacting or Workforce Chat support using this link here: Chat with us in English. One of our agents will be happy to get you and Donna back on track!
In the meantime, don't hesitate to leave a comment below. :)