I can direct you to our live experts to address the missing information of your employees, shadrach-b.
You can start a chat or request a callback to communicate with our live experts. They can look into this more thoroughly and assist you in determining the next steps. Rest assured that you will receive future emails keeping you informed about the progress of this matter.
Here's how:
- Go to the Help icon on the top menu.
- Select the Search tab and enter your concern. For instance, enter help.
- Click the Contact Us button and choose between Chat or Callback to connect with us.

Once set, you can start running payroll in QuickBooks Online Payroll to compensate your employees on time.
Tag me in the comment section if you need further assistance managing employees or generating paycheques. I'll be here to provide more resources.