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MiniMightX
Level 1

Payroll is not showing all of my employee's deductions and no employers deductions for CPP etc,

missing half of my employees paid, however this pay cheques have been cashed and processed, seems like payroll is only doing half the job
2 Comments 2
MJ_R
QuickBooks Team

Payroll is not showing all of my employee's deductions and no employers deductions for CPP etc,

Hi MiniMightX,

 

Thanks for reaching out in the Community! It's awesome to see that you're using QuickBooks Online Payroll to seamlessly pay your employees. Our payroll systems include plenty of powerful features, making it easy to take full control over your books.

 

There are a few things that could be causing missing information in your employee pay cheques, so I want to make sure you receive the appropriate support. I'd like to take a closer look at your account from our end. Please reach out to our payroll expert team using one of the options below. They'll be happy to help find out what caused this when running your payroll. 

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Feel free to reach back out with other questions.  We're here for you!

Tmith678
Level 1

Payroll is not showing all of my employee's deductions and no employers deductions for CPP etc,

Speak to an expert at QuickBooks Payroll help at [scam phone number removed], they will be pleased to assist in determining what caused this when processing your payroll.

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